Ordering Process

 

 

 

Aquila firearms is committed to customer service and our top priority is to ensure quality work in a timely fashion.

We have an established method procuring gun service so that your request is completed exactly to your specifications. 

 

Please call or e-mail me with any question you have.  Most prices for services are listed on the Price List web page.

 

Placing an Order

Complete a Work Order for gun services and include it in the shipping box. If you are physically delivering a gun, I will complete the Work Order and provide a copy.

 

Completing a work order for custom rifles

Details of a custom rifle need to be discussed in person or over the phone.  Once all of the details are determined, Aquila will provide a written quote for the total amount and the amount of any deposit required.

 

Packaging

Package up the rifle and enclose the work order and or any e-mails relating to conversations. Be sure that the firearm or parts are not loose in the box. Aquila holds a class 7 FFL so any firearms can be sent directly to us and can be sent directly back to the customer. Firearm can shipped via UPS, FedEx, or USPS.  Its recommended that the package be insured for the full amount of the contents. Aquila will do the same when returning.

 

When Aquila Receives the package

We will send you an e-mail confirming that we have received it.

 

Changes to the original work order

Any changes to the work specified in the original work must be in writing (e-mail).

 

At Completion

Aquila will contact the customer for any payment that is due and ship out the package.

Terms:

When a down payment is required for parts, there are no refunds of the deposit once the parts have been ordered.  Any change to the original work order has to be done in writing, e-mail. Changes may require additional charges. If the new changes obsolete any of the parts that have already been ordered, they will be returned to the customer. Aquila is not liable for the cost of these parts. At the completion of the requested work, the customer will be notified and has 30 days to make FINAL payment.  After 30 days, the firearm will become property of Aquila Firearms and be subject to be sold to pay for work performed.  Aquila Firearm is not responsible for any theft or loss of customers property. Since Aquila Firearms backs up its work, the customer has 30 days to inform us of anything that is not to the satisfaction of the customer and we will be happy to address any issues.  After 30 days, it will be assumed that the work was done to the customers satisfaction and will provide a quote for any work after that point.